Refund policy
💛 Thank You for Being Part of the Tanzo Journey
Every Tanzo collar is handmade here in Canada with care, pride, and intention.
Behind every order is a small local team who puts their heart into crafting, serving, and communicating with you.
We invest a tremendous amount of time and energy into detailed product descriptions, precise sizing guides, and customer support that’s available almost around the clock — because we genuinely want your purchase to be perfect from the start.
Each return represents more than a package going back: it’s time, materials, and real costs for a small local business.
This is why we always encourage you to measure carefully and reach out before ordering — we love helping you choose the right fit for your dog. 🐶💛
🐾 Returns & Exchanges
We understand that sometimes an exchange or refund may be needed.
Here are our clear and transparent conditions:
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Requests must be made within 7 days of receiving your order.
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The item must be new, unworn, and with its original tag.
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Personalized items (engraving, paid options, custom orders) are final sale.
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Return shipping fees are the responsibility of the buyer.
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Original shipping costs are non-refundable.
If all conditions are met, simply email us at info@creationstanzo.com — our team will take care of you with kindness and efficiency.
🛠️ Tanzo Warranty
Every Tanzo accessory is handmade and carefully inspected before shipping.
But if an obvious defect, a mistake in your order, or a manufacturing issue slipped through, rest assured: we will replace it at no cost to you.
Our priority is to ensure your dog proudly wears a product that meets our standards — and yours.
Just email info@creationstanzo.com with a photo and your order number, and we’ll take care of it quickly.
🌿 In Summary
Every avoided return helps us grow, create locally, and provide fair, humane working conditions for our team.
Thank you for understanding this reality, for supporting local craftsmanship, and for helping us continue this beautiful Canadian adventure with you.
Your purchase supports people who live here, skills from here, and a brand that creates with heart. 🤍