Products

It is a collar without clip that goes over your dog’s head. It is made up of 2 parts, attached together by metal slides. Most of it is the one that goes around your dog’s neck. The smaller part is used to adjust the collar when walking on a leash.

The martingale collar is an extremely useful working tool when walking on a leash. With the martingale, your dog never feels an obligation to follow his master, but an invitation to follow when the small part of the collar is stretched with the leash. It is used for training with positive reinforcement dog training methods. For people who have dogs that escape or want to remove their collar, the martingale will stay in place and your dog will too!

For the regular clip collar, measure your dog’s neck with a soft tape, and add 2cm to the measurement to ensure your dog is comfortable. For the Martingale collar, as this one goes over the dog’s head, be sure to measure the head from the ears, down to below the neck so that the collar can be slipped around your dog’s neck. This will give you the maximum size needed for your dog. (Except for greyhounds and those types of dogs that have heads smaller than their necks, at this time, measure your dog’s neck directly without squeezing the measurement, leaving 2 fingers space). Refer to the chart to make your choice of size. When you put the collar on your dog, adjust it around the dog’s neck, loosely, so that it is comfortable.

Delivery

The processing time for an order is 24 to 48 working hours.

If you choose delivery by Canada Post, the time it takes to receive your order will be between 7 and 10 working days (unless Canada Post has an exceptional delay). If you choose standard delivery, delivery will be between 2 and 4 working days.

Still haven’t received your Creations Tanzo package? Contact us! We will be happy to follow up on your shipment! You can use the contact form below.

Warranty

We use strong materials to ensure the durability of all of our products. As we are not perfect, a manufacturing defect may have slipped into your Créations Tanzo accessory! We guarantee all our products one year, if it had a manufacturing defect. A manufacturing defect is an error produced during the production of a collar or accessory.

If you have any of our products that has a manufacturing defect or if you have any questions regarding a situation, please contact us!

Returns or exchanges

If you would like a refund for an item, that’s okay! Note that the conditions below must be respected.

  • Your purchase has been received within the last 15 days.
  • The item has not been worn, it is new and still has its label.

Here are two important things you need to know and accept in order to return your purchase and get a refund.

  • The return costs will be paid by the buyer.
  • The original delivery charges will not be refunded.

If all the conditions mentioned above are met and suit you, we invite you to complete the contact form below!

If you’d like to exchange an item you’ve purchased, that’s okay! Note that the conditions below must be respected.

  • Your purchase has been received within the last 15 days.
  • The item has not been worn, it is new and still has its label.

Here is an important element that you must be aware of and agree to before requesting a trade.

  • The return costs will be paid by the buyer.

If all the conditions mentioned above are met and suit you, we invite you to complete the contact form below!

Resale

First of all, thank you for your interest in our products! We have a program designed especially for resellers! Contact us using the form below!

CONTACT FORM

Returns, exchanges, warranty, or more!